Privacy Policy

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Last Updated: 30 July 2026

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Haventria Technologies Ltd ("Haventria", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access our website, mobile applications, products, and services.

This Privacy Policy applies to:

• Our website

• Mobile applications published on the Google Play Store and Apple App Store

• Property and community management platforms

• Customer support services

• Demo environments

• Marketing communications

• Any other services provided by Haventria Technologies Ltd

Our solutions are designed for residential communities, commercial properties, student accommodation, gated communities, mixed use developments, and other property management environments.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Company Name

Haventria Technologies Ltd

 

Registered Address

128 City Road, London, EC1V 2NX, United Kingdom

 

Company Number

16642615

 

Website

www.haventria.co.uk

 

Privacy Contact

info@haventri.co.uk

Alternative Contact:

haventria@gmail.com

 

Haventria Technologies Ltd is the Data Controller responsible for determining how and why your personal information is processed.

Our services are currently developed and maintained by Vihaar Tech, India, under contractual arrangements with Haventria Technologies Ltd. As our business expands, our services may be operated and supported across the United Kingdom and other countries while maintaining appropriate privacy and security safeguards.

2. Scope

This Privacy Policy applies to all users including:

• Property Owners

• Residents

• Tenants

• Property Managers

• Community Managers

• Building Staff

• Security Personnel

• Maintenance Teams

• Visitors

• Business Partners

• Website Visitors

3. Information We Collect

Depending on how you use our services, we may collect:

Personal Information

• Full name

• Email address

• Mobile number

• Postal address

• Organisation

• Job title

• Profile photograph

Property Information

• Apartment or property details

• Community information

• Ownership or tenancy details

• Parking information

• Visitor records

• Maintenance requests

• Facility bookings

• Complaint records

Account Information

• Username

• Login credentials

• Authentication details

• Security preferences

Payment Information

Where applicable:

• Billing information

• Transaction references

• Invoice details

Payment card information is processed directly by secure payment providers and is not stored by Haventria unless required by law.

Technical Information

• IP address

• Device identifier

• Device model

• Browser type

• Operating system

• App version

• Network information

• Language preferences

• Time zone

Usage Information

• Pages visited

• Features used

• Login history

• Error logs

• Crash reports

• Performance information

• Diagnostic information

4. Information We Do Not Intentionally Collect

We do not intentionally collect:

• Sensitive personal information unless required by law or voluntarily provided

• Information from children

• Unnecessary personal information

If such information is received unintentionally, it will be securely deleted where appropriate.

5. How We Collect Information

We collect information:

• Directly from you

• When you register

• When you contact support

• Through forms

• During demonstrations

• Through cookies

• Through mobile applications

• Automatically while using our services

• From authorised property managers or community administrators

• From trusted service providers where permitted by law

6. Mobile Applications

This Privacy Policy applies to all Haventria mobile applications available through the Google Play Store, Apple App Store, and other authorised application stores.

Our applications provide services including:

• Property Management

• Community Management

• Visitor Management

• Maintenance Management

• Resident Communication

• Facility Booking

• Security Management

• Digital Notices

• Payment Services

• Property Administration

The information collected depends on your role within the community and the features you choose to use.

7. Device Permissions

Depending on the features you use, our applications may request permission to access:

Camera

Used for:

• Profile photographs

• Visitor verification

• Maintenance requests

• Property inspections

• Document uploads

Photo Library

Used for uploading:

• Images

• Documents

• Maintenance evidence

• Profile pictures

Notifications

Used to send:

• Visitor alerts

• Community announcements

• Maintenance updates

• Payment reminders

• Emergency notifications

• Security alerts

• Account updates

Location

Used only where necessary for:

• Attendance

• Visitor management

• Security verification

• Maintenance services

• Location based features

Contacts

Only if you choose to invite another user using supported features.

Permissions may be enabled or disabled through your device settings.

8. How We Use Your Information

We use information to:

• Create your account

• Authenticate users

• Provide services

• Manage communities

• Process visitor requests

• Manage maintenance

• Improve security

• Provide customer support

• Process payments

• Improve our services

• Detect fraud

• Prevent misuse

• Comply with legal obligations

• Communicate important updates

We do not use personal information for automated decisions that produce legal or similarly significant effects without appropriate safeguards.

9. Analytics and Performance

To improve reliability and performance we may collect anonymous or aggregated information including:

• Device model

• Operating system

• Application version

• Crash reports

• Error logs

• Performance statistics

• Anonymous usage information

This information helps us maintain service quality and improve user experience.

10. Cookies

We may use cookies and similar technologies to:

• Remember preferences

• Improve performance

• Enhance security

• Understand website usage

• Maintain user sessions

You may control cookies through your browser settings.

11. Advertising

Our applications do not display third party advertisements.

We do not sell, rent, or share your personal information with advertising companies or data brokers.

If advertising features are introduced in the future, this Privacy Policy will be updated before such services become available.

12. Legal Basis

Where applicable, we process information under one or more of the following legal bases:

• Contract

• Consent

• Legitimate Interests

• Legal Obligation

13. Sharing Your Information

We never sell your personal information.

We may share information with trusted providers including:

• Cloud hosting providers

• Infrastructure providers

• Email providers

• SMS providers

• OTP providers

• Payment processors

• Customer support providers

• Analytics providers

• Security providers

• Professional advisers

• Government authorities where legally required

All service providers are required to protect your information.

14. International Data Transfers

Haventria Technologies Ltd operates internationally.

Our applications are currently developed and maintained by Vihaar Tech, India, under contractual arrangements with Haventria Technologies Ltd.

As our services expand globally, your information may be processed in the United Kingdom, India, and other countries where Haventria or its authorised partners operate.

Whenever information is transferred internationally, appropriate contractual, organisational, and technical safeguards are implemented to protect your personal information in accordance with applicable privacy laws.

15. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

• Customer enquiries up to 24 months

• Recruitment records up to 12 months unless otherwise required

• Financial records as required by applicable law

• Security logs for operational purposes

Information is securely deleted or anonymised once it is no longer required.

16. Security

We implement industry standard security measures including:

• Encryption during transmission

• Secure servers

• Access controls

• Authentication mechanisms

• Role based permissions

• Security monitoring

• Regular software updates

• Backup procedures

• Incident response processes

Although no system is completely secure, we continually work to protect your information.

17. Your Rights

Depending on applicable law, you may have the right to:

• Access your information

• Correct inaccurate information

• Delete your information

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with the appropriate supervisory authority

18. Account Deletion

You may request deletion of your account and associated personal information at any time.

Requests may be submitted through:

Website:

www.haventria.co.uk

Email:

info@haventri.co.uk

Alternative Email:

haventria@gmail.com

Upon verification, we will delete or anonymise your personal information unless retention is required for:

• Legal obligations

• Fraud prevention

• Security investigations

• Contractual obligations

• Financial reporting

• Regulatory compliance

Some anonymous or aggregated information may be retained for statistical purposes.

19. Third Party Links

Our website or applications may contain links to third party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

20. Children's Privacy

Our services are intended for authorised users of property management and community management systems and are not directed toward children.

We do not knowingly collect personal information from children below the age permitted under applicable law.

If we become aware that such information has been collected, we will promptly delete it unless retention is required by law.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and, where appropriate, notified through our applications.

Your continued use of our services after any updates constitutes acceptance of the revised Privacy Policy.

22. Contact Us

For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact us.

Haventria Technologies Ltd

Website

www.haventria.co.uk

Email

info@haventri.co.uk

Alternative Email

haventria@gmail.com